Privacy & Cookie Policy

Introduction

This Privacy & Cookie Policy explains how we handle personal data and how cookies and similar technologies are used on our website. Our website does not use cookies for analytics, tracking, or marketing. However, we integrate a third-party live chat widget provided by Tawk.to, which may set cookies and use browser storage to function correctly.

Personal Data We Collect

We do not collect any personal data unless you choose to interact with the Tawk.to chat widget or contact us directly. When you use the chat, Tawk.to may process information such as your messages, browser details, and approximate location (IP-based) to provide the chat service.

How We Use Your Data

If you contact us through the chat or via email, we use the personal data you provide solely to respond to your request or support enquiry. We do not sell, share, or use your information for marketing unless you explicitly request or consent to it.

Legal Basis Under GDPR

Under the General Data Protection Regulation (GDPR), we rely on the following legal bases for processing personal data:
- Consent: When you choose to use the live chat widget and voluntarily submit a message. If the Tawk.to consent form is enabled, cookies and storage will only load after your acceptance.
- Legitimate Interest: To provide customer support and ensure the proper functionality of the chat widget.
- Performance of a Contract: If you contact us regarding a service or agreement, we may process the information needed to address your inquiry.

Third-Party Service: Tawk.to Live Chat

Tawk.to provides the live chat widget embedded on our website. Tawk.to acts as a data processor on our behalf. When you interact with the chat, Tawk.to may process: - Chat content you submit - Browser type, device type, and IP-based location - Technical information required to maintain your chat session For full details, refer to the Tawk.to Privacy Policy.

Cookies and Browser Storage Used by Tawk.to

Our website does not set cookies of its own. Only the Tawk.to widget uses cookies and browser storage. These are used to maintain chat sessions, prevent duplicate connections, and improve performance.

Tawk.to Cookies

tawk_uuid_* – Assigns a unique visitor ID so returning visitors can be recognised. Expires up to 6 months. Essential for chat functionality. twk_idm_key – Prevents multiple connection requests when navigating between pages. Session cookie. tawk_uuid_propertyId – Tracks returning visitors for the specific chat property (widget instance). Expires in 6 months. TawkConnectionTime – Helps manage connection time and switching between tabs. Session cookie.

Tawk.to Local Storage and Session Storage

In addition to cookies, Tawk.to uses browser storage to manage widget performance: Local Storage: Includes twk_token_*, $navigator.locks-requestQueueMap, $navigator.locks-clientIds, and $navigator.locks-heldLockSet. These ensure stable connections across tabs and do not contain personal data. Session Storage: Includes “PreviousNav”, storing temporary page navigation data. Cleared when the tab is closed.

Cookie Consent

If the Tawk.to consent feature is enabled, cookies and storage will not be used until you approve them. If disabled, cookies may load automatically when the widget appears. By using the chat widget, you consent to Tawk.to’s use of cookies and storage technologies as described.

How to Manage or Disable Cookies

You can control cookies from your browser settings at any time. You may delete or block Tawk.to cookies, although the chat feature may not work properly if you do so. You can also clear local and session storage through your browser’s developer tools.

Your GDPR Rights

Under GDPR, you have the right to: - Request access to your personal data - Request correction or deletion of your data - Object to or restrict processing - Withdraw consent at any time - Request data portability To exercise your rights, contact us using the details below.

Data Retention

We retain personal data only as long as necessary to provide support, fulfil your request, or meet legal obligations. Chat data held by Tawk.to is subject to their retention policies.

Data Transfers

Tawk.to may process data in regions outside the European Economic Area (EEA). Tawk.to implements appropriate safeguards, such as EU Standard Contractual Clauses, to protect your data.

Security

We take reasonable measures to protect the data processed via the chat system. However, no internet-based service can be guaranteed 100% secure.

Links to Other Websites

This policy applies only to our website. Links to external sites are not covered by this policy, and we are not responsible for their privacy practices.

Changes to This Policy

We may update this Privacy & Cookie Policy from time to time. Updates will be posted here with a revised “Last updated” date.

Contact Us

If you have questions about this policy or wish to exercise your GDPR rights, you can contact us at: Wingman
info@wingman.services